Where do you deliver?
We deliver to eligible United States addresses. Checkout shows address eligibility and available options. Standard shipping is free.
How long does delivery take?
Standard shipping is free to eligible United States addresses. Normal order processing takes 1–2 business days; transit after dispatch takes 2–4 business days, for an estimated total of 3–6 business days from order placement. Business days exclude weekends and public holidays. If we cannot ship within the promised period, we will explain the revised timing and offer the choice to accept the delay or cancel the unshipped order for a prompt refund.
How do I track my order?
We send dispatch information and a tracking link when tracking is available. Contact us if the notice is missing, the status is unclear or an order cannot be found.
Can I return or exchange an item?
You may request a return or exchange for any reason within 30 days after delivery. We pay approved return shipping and do not charge a restocking fee. Contact us first with the order number and the item. We will provide instructions. Any lawful item-specific restriction must have been disclosed before purchase and does not remove remedies for faulty or incorrectly supplied goods.
Where should I send a return?
Use the destination in our return instructions. The contact address is not automatically the return destination. We provide a prepaid label or an equivalent free method for approved returns.
What if an order arrives damaged, wrong or incomplete?
Contact us with the order number and a description of the issue. Photos may help but are not required to begin a request. We will arrange an appropriate remedy and cover approved return shipping when needed.
When will I receive a refund?
We process approved refunds to the original payment method within 10 business days, or sooner when required by law. Your bank or card issuer may need another 5–10 business days to display the credit. Contact us and your payment provider if the credit is missing after that additional period.
Which payment methods are accepted?
Prices and payments are in USD. Use the methods actually displayed at checkout. This page does not promise a particular card network, wallet or installment option.
Can I cancel or change my order?
Contact us as soon as possible. We will confirm whether cancellation or a correction is possible before dispatch. If the order has shipped, the return process may apply. Shipping-delay rights remain unaffected.
How do I choose options or check product details?
Read the product description and select the available options before adding an item to your bag. Contact us before purchase if an ingredient, allergy, quantity, size or other detail needs clarification; do not assume an undisclosed product property.
How do I contact customer service?
Use the verified details below. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time: America/Los_Angeles). Messages received outside these hours can be reviewed during the next service period. This schedule does not promise a particular response time.
Email: support@berriestasty.com
Phone: (215) 654-9235
Business mailing address: 3501 N 20TH ST UNIT B, TAMPA, Florida 33605-1234, United States.