You may request a return or exchange for any reason within 30 days after delivery. We pay approved return shipping and do not charge a restocking fee. Contact us before sending an item back so we can identify the order and supply return instructions.
Start a return or exchange
- Contact us with your order number, the item and your preferred refund or exchange.
- We will confirm the return destination and provide a prepaid return label or an equivalent free return method for an approved return.
- Pack the item safely and follow the instructions provided. The business mailing address is not automatically the return address.
Condition and item-specific restrictions
Please retain included parts and accessories and, where reasonably available, packaging. Contact us even if packaging is missing or an item has a problem. Any lawful item-specific restriction, including for perishable or personalized goods, must be clearly disclosed before purchase. We do not add undisclosed restrictions after an order is placed. Where a physical return is unsuitable, contact us for an appropriate resolution. These provisions do not remove remedies for damaged, defective, incorrectly supplied, incomplete or misdescribed goods.
Damage, errors and exchanges
If an item arrives damaged, defective, wrong, incomplete or different from its description, contact us with the order number and a description of the issue. Photos may help but are not required to begin a request. We will arrange an appropriate refund, replacement, exchange or other remedy. If a return is needed, approved return shipping is paid by us. Exchanges depend on availability; any price difference is explained before you agree.
Refund timing
We process approved refunds to the original payment method within 10 business days, or sooner when required by law. Your bank or card issuer may need another 5–10 business days to display the credit. We notify you when processing is complete. Contact us and your payment provider if the credit is missing after that additional period. Store credit will not replace an approved original-payment refund without your agreement.
Cancellation and consumer rights
Contact us promptly to request cancellation before dispatch. If an order has shipped, the return process may apply. This does not limit your rights for a shipping delay, non-delivery or faulty goods. Applicable consumer rights take priority over conflicting wording.
Email: support@berriestasty.com
Phone: (215) 654-9235
Business mailing address: 3501 N 20TH ST UNIT B, TAMPA, Florida 33605-1234, United States.